Privacy Policy

1. Who is responsible for your data

Transland Expert Logistics (“Transland”, “we”) decides how and why your personal data is used for our shipping, tracking, quote and pickup services. Contact us about privacy at translandexpertlogistics@gmail.com.

2. What we collect

• Shipment data: sender and receiver names, addresses, phone numbers and email addresses; item descriptions, weight, declared value and customs documents; origin, destination, tracking number, status history, facility names, locations and estimated delivery date.
• Enquiry data: what you type into our quote, pickup and contact forms (name, email, phone, addresses, shipment details, message).
• Notification data: the customer email address recorded on a shipment so we can send status emails.
• Technical data: IP address and basic request logs created by our hosting provider; a session cookie when you submit a form or sign in to the staff area.
• Staff account data: name, email and a securely hashed password for team members who use our admin system.

We do not ask for payment card numbers through this website.

3. Where it comes from

From you, from the sender who books a shipment for you, from carriers, ports and customs authorities who provide status updates, and from our team when they enter tracking updates.

4. Why we use it, and our legal bases

• To deliver your shipment (collection, transport, customs clearance, delivery, tracking, notifications): performance of our contract with the sender.
• To answer quotes, pickup requests and questions: steps taken at your request before a contract, and our legitimate interest in running our business.
• To meet legal duties such as customs declarations, sanctions and export-control checks, tax and accounting records, and responding to lawful requests from authorities: legal obligation.
• To keep our systems secure and prevent fraud and spam: legitimate interests.

We do not sell personal data, and we do not use it for advertising or automated decision-making.

4A. Public tracking pages

Anyone who knows a tracking number can see that shipment’s status, route, facility locations, timeline and estimated delivery date. Tracking pages do not show names, phone numbers, email addresses or street addresses. Tracking numbers are randomly generated, but please share yours only with people you trust.

5. Who we share it with

• Carriers, airlines, shipping lines, ports, handling agents and delivery partners who move your shipment.
• Customs, border, security and law-enforcement authorities in the countries your shipment passes through, including its destination, where required.
• Our hosting provider (Hostinger), which stores the website and database, and our email provider, which delivers notification and enquiry emails.
• OpenStreetMap map servers: when you open a tracking page, your browser requests map images from them, so they receive your IP address and the map area you view. Our staff tools may also use OpenStreetMap’s Nominatim service to find coordinates for a place name.
• Professional advisers, insurers and, if the business is sold or reorganised, the new owner, under confidentiality.

6. International transfers

Shipping is international by nature. Sender and receiver details travel with the shipment to the carriers and authorities in the destination country, for example China or the United States, which may have different data-protection rules from your own country. We share only what is needed to move and clear the shipment. Our website data is hosted on our provider’s servers, which may be outside your country.

7. Cookies

We use only a strictly necessary session cookie, which protects our forms against forgery and keeps staff signed in. It is not used for advertising or tracking and expires when you close your browser. We do not currently use analytics or advertising cookies; if that changes we will update this policy and ask for consent where required.

8. How long we keep it

• Shipment and customs records: 5 years after delivery or closure, to meet accounting, customs and claims requirements.
• Quote, pickup and contact enquiries: up to 24 months, or longer if they become a shipment.
• Server request logs: kept by our host for a short rolling period.
• Staff accounts: until the person leaves, then deleted.

9. Security

The website is served over HTTPS, administrator access requires a login with role-based permissions, passwords are stored hashed, forms are protected against forgery and spam, and database queries are parameterised. No system is perfectly secure; we will notify affected people and authorities of a breach where the law requires.

10. Your rights

Depending on where you live, you may have the right to access your data, correct it, delete it, restrict or object to its use, receive a copy in a portable format, and withdraw consent where we rely on it. If you are in the EU or UK (GDPR) you may also complain to your data-protection authority. If you are a California resident (CCPA/CPRA) you may request to know, delete or correct your personal information, and we do not sell or share it for cross-context advertising. Email translandexpertlogistics@gmail.com and we will respond within 30 days. We may need to verify your identity, and some records must be kept by law.

11. Children

Our services are for adults. We do not knowingly collect data from children; if you think we have, contact us and we will delete it.

12. Changes

We will post updates on this page and change the effective date above. Material changes will be highlighted on the website.