Frequently asked questions

Open the Track page, enter your tracking number and press Track. You will see the current status, a full timeline, the estimated delivery date and the parcel’s position on the map.

We email it to you when your shipment is registered. If you cannot find it, contact us with your name and shipment details and we will help.

We ship worldwide, with shipments from multiple locations in the United States, including to China. Contact us to confirm your destination.

We handle many types of parcels and cargo. Some items are restricted or prohibited by law or by carriers. Tell us what you are sending when you request a quote and we will confirm it can be shipped.

Transit time depends on the service you choose (air, sea or express), the route and customs clearance. Your quote includes an estimated timeframe, and your tracking page shows an estimated delivery date.

A shipment can be placed on hold for reasons such as a customs inspection, missing documents or an address query. The tracking page shows the reason, and our team will contact you about next steps.

Prices depend on the service, the weight and size of your shipment, and the route. Use our quote form and we will send you a clear price.

Duties and taxes may apply depending on the destination country and the goods. We will explain what to expect when we confirm your quote.

Yes. If we have your email address, we notify you when your shipment status changes.

Yes. Use the Schedule a pickup page to tell us the address and a preferred time, and we will confirm the collection with you.

Yes. Without extra protection our liability is limited as set out in our Terms of Service. For valuable goods, ask for insurance when you request your quote.

Report visible damage within 7 days of delivery, or a missing shipment 30 days after its estimated delivery date. Email us your tracking number, proof of value and photos. The full process is in our Terms of Service.

Use the Contact page, email us or call during business hours. All details are in the footer of every page.